At Montessori & More, we are committed to delivering products in the exact condition described on our website. We offer returns or exchanges within 7 days of receiving your order. You can return your eligible product for store credit, a different product, or a refund to the original payment method.

1. General Return Conditions & Shipping Costs

  • To be eligible for a return, your item must be unused and in the exact same condition that you received it.
  • Customers are responsible for all shipping costs associated with the return process (unless the item is defective). This strictly includes both the cost of the initial delivery and the return shipping fees.
  • Free Shipping Promotions: If your original order was dispatched under a “Free Shipping” offer, the actual standard shipping rate for the initial delivery will be retroactively applied. 
  • Both this initial shipping cost and the return shipping fees are non-refundable and will be deducted from your total refund amount.

2. Right of Inspection vs. Product Usage

  • Customers retain the right to carefully open the external packaging for a visual inspection of the wood finish, dimensions, and overall specifications. However, to remain eligible for a return, the item must remain strictly unplayed-with. Products that have been assembled, placed in a play environment, or exhibit any physical signs of interaction (e.g., friction marks, indentations, or moisture exposure from children) are conclusively classified as “used” goods and permanently forfeit their return eligibility.

3. Non-Returnable Items (Custom, Large, and Assembly-Required Products)

  • Due to their specific physical and logistical attributes, the following categories of goods are strictly exempt from returns or financial refunds, barring verified manufacturing defects:
    1. Made-to-Order and Custom Products: Any item explicitly manufactured, modified, or customized to fulfill a client’s specific request (e.g., customized Dollhouses, Castles).
    2. Large-Sized Products Requiring Specialized Packaging: Items that rely on complex, heavy-duty factory packaging to ensure structural integrity and prevent transit damage. Once unsealed, the original protective capability of the packaging cannot be replicated by the consumer for reverse shipping, rendering the item ineligible for return.
    3. Products Requiring Assembly or Installation: Items such as modifiable Pikler triangles and large wooden structures. The physical process of assembling these products inherently produces mechanical traces of use (e.g., hardware friction, screw threading marks, or joint abrasions). This directly nullifies the “unused and exact same condition” prerequisite.
  • Standard Remediation Protocol: For the aforementioned categories, the primary corrective procedure is restricted to technical maintenance, repair, or targeted component replacement. Financial refunds are categorically excluded.

4. Damaged or Defective Products & Packaging

  • Immediate Notification:
    • If you receive a damaged product, you must notify us within 48 hours of receiving it (including weekends and official holidays).
    • If we are not notified within this prescribed period, the complaint will not be accepted.
  • Superficial Packaging Abrasions:
    • The primary technical function of external transit packaging is to absorb mechanical impacts during shipping. Cosmetic damage, abrasions, indentations, or structural deformations restricted strictly to the outer shipping cartons do not classify the item as a defective product.
    • Provided the physical product itself remains intact and functionally operational, claims based solely on packaging deterioration are categorically ineligible for return, exchange, or financial compensation.

5. Exceptional Sales and Promotional Periods

  • Items acquired during exceptional promotional events (e.g., Black Friday) are classified as restricted inventory due to limited allocation and exceptional pricing matrices. Consequently, the standard financial refund protocol is suspended for these specific transactions. Eligible items within this category are strictly restricted to value-equivalent exchanges, subject to current inventory availability.
  • If an exact replacement is unavailable, the customer will be issued a store credit equivalent to the invoice value, valid for future purchases.

6. Third-Party Shipping and Customer Experience

  • Montessori & More partners with external logistics companies to deliver your orders. While the direct conduct and operational protocols of delivery representatives are managed independently by these third-party entities and fall outside our direct administrative control, we consider the delivery process an integral part of your overall experience.
  • Should you encounter any unprofessional behavior or service issues during delivery, we strongly urge you to report it to our support team immediately. We will actively intervene with the shipping provider to investigate the issue and ensure your experience remains aligned with our quality standards.

7. Refund Process

  • Please do not send your purchase back to the shipping representative or company without contacting us first.
  • Once your return is received and inspected, we will send you an email or message to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original method of payment within 5-15 working days.
  • Late or Missing Refunds:
    • First, check your bank account again. Then, contact your credit card company. Next, contact your bank.
    • If you’ve done all of this and you still have not received your refund, please contact us.

Need Help?

  • In case you want to return your order or have any questions related to refunds and returns, kindly contact us and we will act accordingly: 
All terms and conditions are subject to change without prior notice